TERMS AND CONDITIONS

Returns

North American Rescue (NAR) Products

North American Rescue (Hereinafter referred to as NAR) Products will be shipped directly from the NAR shipping facility to you (the buyer). The Defenders And Disciples (Hereinafter referred to as DAD) order processing team makes every effort to process all orders as soon as possible. 

NAR carefully inspects all products prior to shipment, but if you receive the incorrect product or a product with a defect covered by NAR’s warranty, please notify NAR customer service within 24 hours of receipt.

To return a product, it must be unused, its original unopened packaging, and returned within 30 days of receipt. NAR will not accept returns of custom or specialty kits. All returns are subject to a 15% restocking fee. To return a product, contact customer service to receive a Return Merchandise Authorization and return instructions.

Orders, Pricing, and Shipping

North American Rescue (NAR) Products

DAD may accept or reject any order. Prices may change without notice. Any price changes effective after you submit your order will not change the prices on your order and no price adjustments will be made. Prices do not include charges for shipping and applicable taxes, and such amounts will be added to your order and are your sole responsibility. Shipping is FOB origin. All prices and payments are in U.S. dollars.

DAD does not ship outside of the United States except to U.S. federal agencies and APO, DPO, or FPO addresses. 

Product Warranty

North American Rescue (NAR) Products

NAR’s warranty only applies to products purchased directly from NAR or an authorized distributor with proof of purchase, unless otherwise prohibited by law.

The only warranty on Products are those provided by the manufacturer, if any. THE ONLY WARRANTY NAR PROVIDES TO ANY CUSTOMER IS THAT PRODUCTS ARE MERCHANTABLE; NAR DISCLAIMS ALL OTHER EXPRESS OR IMPLIED WARRANTIES. NAR EXPRESSLY DISCLAIMS LIABILITY FOR THE MANNER IN WHICH NAR’S PRODUCTS ARE USED. THE ONLY REMEDIES FOR BREACH OF WARRANTY ARE (A) REPAIR OR REPLACEMENT OF THE DEFECTIVE PRODUCT OR (B) REFUND OF THE PURCHASE PRICE. SELECTION OF THE APPROPRIATE REMEDY WILL BE IN NAR’S REASONABLE DISCRETION. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NAR SHALL NOT BE LIABLE FOR ANY SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR SIMILAR DAMAGES; CUSTOMER’S SOLE REMEDIES ARE SET FORTH IN THIS WARRANTY.

Buyer Requirements

North American Rescue (NAR) Products

By purchasing from DAD, you (Buyer) represent you have obtained all applicable governmental registrations, approvals, licenses, permits, and authorizations from all federal, state, and local authorities necessary for the purchase, possession, or use of any product purchased. You represent you are not on any restricted party list, including the Denied Persons List and Specially Designated Nationals List.

Prescription Medical Devices

North American Rescue (NAR) Products

Federal law requires purchase of a medical device labeled “Caution” or “Rx Only” be by or under the supervision of a licensed medical practitioner. By purchasing such a device, you certify either (i) you are licensed to purchase “Caution” or “Rx Only” medical devices or (ii) you are operating under the supervision and direction of an individual licensed to purchase “Caution” or “Rx Only” medical devices (e.g., a medical director). If you are purchasing on behalf of an entity (e.g., EMS) you further certify you are authorized to purchase medical devices labeled “Caution” or “Rx Only” for that entity.

Intellectual Property

North American Rescue (NAR) Products

Buyer shall have no right, title, or interest in the trade names, trademarks, trade dress, copyrights, patents, domain names, product names, catalogs or any other intellectual property rights (IP) of NAR or its suppliers. All materials contained in NAR catalogs or on its web sites are subject to the ownership rights of NAR and its suppliers. Buyer shall have no right to copy or use any IP of NAR or its suppliers without NAR’s express, written permission.

General

North American Rescue (NAR) Products

DAD’s acceptance of orders is expressly made conditional on Buyer’s assent to these terms and conditions. Statements, clauses, or conditions modifying, adding to, or inconsistent with these terms and conditions contained in any order submitted by Buyer are void, and do not become part of the agreement between DAD and Buyer without DAD’s express written acceptance of those statements, clauses, or conditions. DAD’s fulfillment of any order shall not be construed as assent to any of the terms and conditions proposed by Buyer and will not constitute a waiver by DAD of any of DAD’s terms and conditions.

This agreement constitutes the entire agreement of the parties with respect to the subject matter hereof and supersedes all prior and contemporaneous agreements and understandings relative to such subject matter. No provision or term herein may be modified, supplemented, waived, discharged, terminated, or otherwise altered except in writing signed by the parties.

Any failure or delay by either DAD in exercising any right or remedy provided by or relating to this agreement does not constitute a waiver and shall not prohibit DAD from exercising such right or remedy at a later time or from exercising any other right or remedy available.

The provisions of these terms and conditions are separate and independent covenants. Accordingly, the invalidity or unenforceability of one or more of these provisions or covenants will not affect the validity or enforceability of the remaining provisions.

DAD shall not be liable for any loss arising out of any delay or failure in the performance of its obligations hereunder that result from events beyond its reasonable control, including (a) acts of God; (b) acts or regulations of any governmental or national authority; (c) war, terrorism, or other civil unrest; (d) accident, fire, flood, or other natural event; (e) strikes, industrial disputes; or other labor matters; or (f) shortages in labor or supplies.